FAQ
Frequently Asked Questions
Simply call us on 0415 955 447 or fill in the enquiry form below with the details of what you would like to hire and when. For ideas and inspiration check out our Jumping Castles page.
Setting up a bouncy castle or inflatable slide typically takes about 15 to 30 minutes. The exact time can vary depending on the size and complexity of the inflatable, as well as the experience of the setup team. Make sure to allow extra time for any necessary preparations, like securing the area and ensuring the equipment is properly anchored.
As with all parties or events the more notice we have the better. Castles Galore carry a large range of jumping castles and inflatable slides, so subject to availability, we will always go the extra mile to ensure you get the castle you want, even at short notice.
Payment will be taken on the day of the hire prior to the start of the party/event. For your convenience, we take payment by cash or credit card. Payment by bank transfer can be made by prior arrangement.
We can set up a jumping castle on any reasonably flat surface. We prefer to set up on a flat grassy area so we can securely peg the castle in place. However, we can set up on flat driveways, gravel or paved surfaces and indoors. Please notify us in advance if your inflatable needs to be installed on a hard surface or indoors so we can bring suitable weights to anchor it in place.
Yes, however, when setting up a jumping castle or inflatable in a public area, you will usually need to apply for a permit from the local authority. If we set up in public area, We will need to supervise.
You will need to have at least the size of the jumping castle, plus 1 meter to accommodate the castle and the blower. In addition to this, we need a clear access pathway of at least 1 meter wide to move equipment into place.
Our standard hire terms are four or seven hours. However, additional hours and overnight hire is available upon request. For maximum enjoyment, we set up and dismantle the equipment in our own time, so the hire time is your fun time.
A standard household 240 volt plug socket will be required to operate your jumping castle. For your convenience, our vans are equipped with a 20m long extension lead so we can easily access nearby plug sockets. Alternatively, if there is no electricity supply nearby, we can supply a generator for a small additional fee.
Yes, Jumping castles and inflatables need to be under constant supervision by a capable adult (aged 18+). We give full training on how to manage, operate and supervise our inflatables or for a small fee we can provide one of our friendly team members to supervise for you.
Yes, we provide a 15m hose for use with our slip and slide. Your tap will need to be fitted with a standard hose adapter.
No, we take full payment on the day of the hire.
On days with high wind or heavy rain, it may not be safe to set up an inflatable. We constantly monitor the weather forecast to ensure your safety and should the weather forecast be unfavourable we will call you and advise you of your options. In the event that we deem the weather unsuitable, there will be no charge and we would be happy to reschedule your booking for another time.
What are your hiring terms and conditions?
Dear client
YOUR SUPERVISION IS REQUIRED AT ALL TIMES.
SAFETY OF ALL RIDERS IS YOUR RESPONSIBILITY.
No shoes, sharp/hard objects, chewy, food or drink allowed on the castle
No flips, somersaults or rough play
No deliberate bouncing off the netting
Do not allow kids near blower
Load Limit: The castle is designed to support up to 8 children under 12.
Maximum load limit is 400kg. Do not exceed this limit.
Wet Weather: Leave blower running at all times. The castle has a rain cover suitable for light showers. If water gets inside the castle, make sure everyone exits the castle as the jump area will become wet and slippery. Before allowing anyone back on, wipe any excess water off the jumping area with a rag/towel. Additional fee of $45 will be applicable if the castle gets wet in rain though it is not in your control. This is because it takes a lot of time and effort to dry the castle up for a reuse.
Windy Conditions: The castle will withstand up to 25km/hr winds. If winds become very strong (Papers/leaves blowing around, trees swaying, castle lifting from ground) ensure everyone exits the castle until winds subside. Turn off the blower if winds are excessive.
Unit deflates: If castle begins to deflate help kids to exit immediately. Deflation can be due to a power failure, blower being switched off or a blower tube loosened. Do not operate until the problem is found and pressure is restored.
Evacuating: When evacuating don’t panic. Help all children to exit one at a time. Do not allow any kids to enter the castle while it’s being evacuated.
Movement: The castle should not move from the position that it has been set up. If you notice any movement please contact us on one of the numbers above.
If any problems occur during your castle hire, please give us a call on the phone number listed below and as discussed like many other jumping castles businesses, we don’t have a public liability insurance so it’s of utmost important that you follow these instructions as any incidents will be your liability.
Please return the castle in good working condition. You are liable for any intentional damage, or damage caused as a result of not adhering to this instruction. If any additional cleaning required apart from light mud and grass, a fee of $1/minute will be charged. Also, additional fee of $45 will be applicable if the castle gets wet in rain though it is not in your control. This is because it takes a lot of time and effort to dry the castle up for a reuse.
Cancellation Policy : Cancellation charges will apply where customers decide to cancel in the circumstances like; unable to provide clear required access, unsafe place to set up and was not communicated before, customer’s change of mind, miscommunication of location, date or time and Castles Galore is not at fault.
Cancellation 2 days before the booking date – 50% of the total agreed price
Cancellation 1 day before the booking date – 75% of the total agreed price
Cancellation on the day – 100% of the total agreed price
As per the weather policy, if there is a sudden change in weather and we have to cancel it then there is no cancellation charge. After the set up of the jumping castle if there is any unpredictable weather change, there won’t be any partial or full refund.
LAST BUT NOT LEAST – HAVE FUN!!
I acknowledge that I have received a copy of these supervisor instructions. I have also heard verbally and fully understand the supervision and safety requirements.
Please reply if you agree.
Castles galore
0415 955 447 / 0430 009 790